Frequently asked questions

Document Delivery Transformed

Client

What is HammerEDD?
HammerEDD has been specifically designed to replace traditional mailing methods, allowing you to send statements, invoices and other documents to your clients by secure email instead of post.

What documents can be sent with HammerEDD?
HammerEDD can send a variety of documents from Secure Bills and Payslips to Marketing material.

I want to send a newsletter and personalise the email is this possible?
Yes with HammerEDD we can personalise newsletters and various other documents.

Do my documents really get delivered faster?
An email depending on the volumes and size can be delivered in minutes instead of days or weeks if you are relying on the postal service.

Is it really more cost effective to use HammerEDD?
Just think no printing, no envelopes, no postage costs!
Contact us to find out how much you could save by using HammerEDD.

Why is it sent as a PDF?
Your attachment is sent as a PDF as this is a universal file format that has become standard for electronic document distribution worldwide. Your PDF can be viewed and printed by anyone using the free Adobe Reader available online http://www.adobe.com/products/acrobat/readstop2.html

Will the attachments get through the recipients’’ Firewall?
Yes as PDF is a recognised file type that has become the de-facto standard for distributing documents electronically.

Is it SARS compliant?
EDD fully complies with the regulations laid down by the ECT Act and the South African Revenue Services for the electronic delivery of documents. Visit the HammerEDD Compliance page on the website for more information.

I need to resend an account how do I go about it?
HammerEDD has a user friendly web based Call Centre which you are able to access and resend your customers documents at no additional cost.

How long is my information available on the call centre for?
Documents are stored online for one year and four years offline.

Our company want to send out confidential information how do I know it will be secure?
As we comply with the ECT Act and SARS our documents are all tamperproof and have 128 bit encryption. Optional password protection can be added to further secure the documents.

I would like someone to contact me?
Please use the Contact Us page on the website.

User

I have received a document from HammerEDD what is it?
Your service provider has joined the HammerEDD Generation and has sent you your documents online or via secure email.

Why is it sent as a PDF?
The attachment you have received has been sent to you as a PDF as this is a universal file format that has become standard for electronic document distribution worldwide. Your PDF can be viewed and printed by anyone using the free Adobe Reader available online http://www.adobe.com/products/acrobat/readstop2.html

Is it SARS compliant?
HammerEDD fully complies with the regulations laid down by the ECT Act and the South African Revenue Services for the electronic delivery of documents.
Visit the HammerEDD Compliance page on the website for more information.

How many times can I print my document?
Your HammerEDD document can be printed unlimited times.

I accidentally deleted my email can it be resent?
Yes, contact your service provider they will have access to the HammerEDD Call Centre and be able to resend your document.

What do I do if I have trouble opening my document?
If you experience a problem opening your document it may be due to you not having Adobe Reader version 5 or higher on your computer. If you do not have the latest viewer you can download it for free by clicking here - http://www.adobe.com/products/acrobat/readstop2.html.

If you have any questions that are not answered in this FAQ please do not hesitate to contact us.